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The Programme shall entitle the Member and Co-member to enjoy the advantages, once they are identified as members of the Programme. These advantages include being able to earn and redeem points for services, as well as benefiting from exclusive advantages, depending on their NH Rewards category. Members can view the advantages associated with their card level on www.nh-hotels.com. Details of the benefits are as follows:
a) Earning points on the total net value of the invoice, provided that the services used are those managed by NH and that they are associated with the invoice for the stay.
b) Redeeming points to pay for stays, breakfast and/or restaurant services included in the Programme and associated with a stay in hotels belonging to NH.
c) Enjoying the advantages, benefits and exclusive promotions of the Programme, depending on the category.
Benefits cannot be added to other Loyalty Programmes or cards in force in NH Hotels or in the NH Group.
Any benefits referring to exclusive NH Rewards rates or any other NH loyalty programme will only apply to bookings made directly at nh-hotels.com, through Central Reservations or at an NH Hotel.
In the case of NH partner agreements with other external loyalty programmes (airlines, etc.), Members may choose which programme they will benefit from during their Hotel stay.
The advantages of the NH Rewards programme are granted solely to natural persons who will personally take advantage of their membership benefits. Legal persons may not enroll in the programme, nor may they accumulate any type of advantage including points issued for stays or services used.
The currency of the Programme is the NH Rewards Point (hereinafter the Point), which has a value equivalent to 1 Euro on services redeemable within the Programme. Earning and redeeming points is done personally by the Member. Points are not transferable and cannot be exchanged for money or other goods other than those specified in the Programme.
Points are collected on the basis of a percentage of the net amount of the invoice for each stay by the Member at NH, according to these General Conditions, without including VAT or other relevant taxes.
Points can be earned on stays (up to 3 rooms per member for each stay) and extra services used during stays when associated with the Programme, at different rates and with specific limitations and restrictions for each hotel and reservation.
Points will be collected by the Member or Joint Member identified as the main guest for the stay.
Basic points per stay will be credited to the holder’s account once the invoice is issued and paid up on check out. In the case of a client no-shows, the collection of points both basic or promotional will not be credited to the account.
New members, once signed up to the programme, will begin to earn NH Rewards points from their second stay in a participating hotel on-wards.
The percentage of accumulated Points awarded will differ depending on the Member's/Co-member's NH Rewards category
Earning percentages on accommodation invoiced:
- NH Rewards Blue Members can be awarded 5.5% in points for each net item invoiced.
- NH Rewards Silver Members can be awarded 6% in points for each net item invoiced.
- NH Rewards Gold Members can be awarded 6.5% in points for each net item invoiced.
- NH Rewards Platinum Members can be awarded 7% in points for each net item invoiced.
Earning percentages on extra services invoiced:
- NH Rewards Blue Members can be awarded 3% in points for each net item invoiced.
- NH Rewards Silver Members can be awarded 3.6% in points for each net item invoiced.
- NH Rewards Gold Members can be awarded 3.9% in points for each net item invoiced.
- NH Rewards Platinum Members can be awarded 4.2% in points for each net item invoiced.
The following roundings will be made on each eligible item’s net invoice amount in relation to earning Points:
- When the value contains a decimal equal to or lower than 5, it will be rounded down.
- When the value contains a decimal higher than 5, it will be rounded up.
All Basic Points earned through stays and extra services will be valid for 18 months after collection. Notwithstanding the foregoing in relation to points earned during promotional campaigns (promotional Points), NH reserves the right to apply different expiry periods depending on the features of each promotion.
Expiry of Points
Each Basic Point earned through stays and extra services are valid for 18 months from the date that they were obtained.
Notwithstanding the foregoing in relation to points earned during promotional campaigns (promotional Points), NH reserves the right to apply different expiry periods depending on the features of each promotion.
Expiry of Basic Points for Silver, Gold and Platinum Categories
For Silver, Gold or Platinum categories, each time a client undertakes a transaction whereby they earn and/or redeem basic points (the “Movement of Basic Points”), the expiry of the effective balance of basic points stated in your account at that time (the “Basic Points Balance”) will be renewed, so that, after the Movement of Basic Points, the validity of the total Balance of Basic Points shall be 18 months from the date of the Movement of Basic Points.
If 18 months have elapsed since the last Movement of Basic Points without the client having undertaken any movement of additional points (earned and/or redeemed), the points earned will expire definitively.
The above does not apply for (i) points earned in promotional campaigns (promotional points); and/or (ii) basic and promotional points earned by Blue clients
If a Silver client drops to Blue category, the basic points movements (earned and/or redeemed) which they undertake as Blue clients will not renew the expiry of their Basic Points Balance, so that their Basic Points Balance will maintain the expiry date stated in their account.
Rates eligible for earning Points
All rates earn points for each room except for group, meeting and conference, air crew, travel agent, long-stay and NH employee rates. Also excluded are all bookings made through online sales channels outside the NH channel or through intermediaries.
NH reserves the right to amend the list of eligible rates. This list can be consulted through NH Rewards Members’ Customer Care Center or in hotels that are part of the Programme.
Extra services eligible for earning Points
Points are earned on extra services provided they are associated with a stay, managed directly by NH and offered in hotels belonging to the Programme.
Extra services are defined as:
- Extra room services: use of the mini bar and room service.
- Restaurant Services: at NH restaurants participating in the programme. Special occasions, weddings, banquets, open bars, cocktails, shows or catering, groups and companies, sports clubs, coffee breaks associated with events, room hire and equipment for events and conventions are excluded.
- Other services: High-speed Wi-Fi, connection to the Business Centre, pay TV and telephone, as long as they are not associated with an event, Parking and leisure and well-being services (spa, sauna, gym, golf practice) with the exception of services provided by entities other than NH.
Points can be redeemed for free hotel nights or discounts on accommodation and services at hotels participating in the Programme. Customers can pay with points starting from a minimum of 10 points.
Points can also be transferred to other Programme members or donated to NH partner associations.
a. Redeeming points for overnight stays and restaurant services.
Points can be redeemed on rooms at all rates except for group, prepaid, meeting and conference, long stay, air crew, and travel agent rates. Also excluded are all bookings made through online sales channels outside the NH channel or through intermediaries.
Points are redeemed on the final value spent (excluding local tax). Customers have the option for “Mixed Payment”, which allows for payment with both cash and Points.
Points can only be redeemed from one account, regardless of whether the Member pays partly or fully in Points, and using a minimum of 10 Points.
In any case, only one NH Rewards account can be associated with each stay, and the Member must be registered on booking.
On redemption, Points are valued at one Euro per point. In mixed payment, only one type of currency will be allowed for each redemption, using the daily exchange rate on our system.
List of extra services eligible for redeeming points
Points may be redeemed on these services provided that they are associated with a stay, for which the rate and the channel are eligible for redemption, and in establishments which are managed directly by NH.
This paragraph provides information on protection of data belonging to NH Rewards account holders.
9.1 WHO IS THE DATA CONTROLLER FOR PROCESSING MEMBERS’ DATA?
NH Hotel Group, S.A., at Calle Santa Engracia 120, 28003 Madrid, with NIF (Tax ID) A28027944.
You may contact us by email at email@example.com
9.2 WHAT IS THE PURPOSE OF PROCESSING MEMBERS’ DATA?
We hereby inform you that data provided by Members is processed by NH for the following purposes, given the nature of the NH Rewards Programme:
(i) I. To manage the Loyalty Programme and process your application for membership, to assign your member number, your access codes to your private area online and to allow you to earn and redeem your points.
(ii) To customize Loyalty Programme services to Members’ preferences and tastes, and to get feedback on the service provided in our hotels. This may include sending surveys on quality and the tailoring and customisation of services provided by NH.
(iii) To send communications relating to your account, including but not limited to, points balance, category of your card, notifications and anything else which will keep you informed about the status of your account
(iv) To send customized commercial communications via email or equivalent methods, about offer and services relating to the Programme, unless you object to such processing.
9.3 TYPE OF DATA PROCESSED BY NH
In order to correctly provide the services offered by NH, the following categories of data will be processed:
In any case, NH Rewards Members guarantee and meet the veracity, accuracy, validity and authenticity of the Personal Data provided, and commit to keep these duly updated. NH will not process data belonging to anyone under the age of 18 in relation to the loyalty programme.
9.4 WHY CAN NH PROCESS MEMBERS’ PERSONAL DATA?
The authority for the aforementioned processing shall be, on the one hand, execution of the contract signed by both parties, for customizing services, management of the programme, as well as for sending the card (only for certain categories), while the consent of the member will be the basis for sending commercial communication. The data requested from the Member on the registration form are required in order to correctly provide the services of the Programme and therefore failure to provide them will result in it being impossible to provide these services. In those cases where data is requested which is not obligatory, this will be indicated in the same form.
9.5 WHO WILL HAVE ACCESS TO MEMBERS' DATA?
Entities participating in the NH Rewards Programme, all those engaged in the hotel sector, as this access is necessary for the correct provision of services linked to the NH Rewards Programme, so that they know the conditions of your stay (price, dates, services included, etc.) and information about your accounts, balance, points and your category, some of which may be located outside the European Economic Area (including in countries where there is no comparable level of protection) as this access is necessary for conducting their normal business. All these entities can be found via this link.
9.6 INTERNATIONAL TRANSFERS OF DATA
We hereby inform you that your data will be transferred to third-party countries located outside of the European Economic Area, and specifically to the USA, India and the Philippines. The aforementioned transfer will be made as a result of the services provided to NH HOTEL GROUP by Accenture with regard to the management of the back office relating to the company's invoicing. In this regard, we hereby inform you that this will be regulated by means of standard contractual clauses which have been previously authorized by the Spanish Data Protection Agency.
9.7 DATA RETENTION.
The personal data provided will be retained for the duration of the contractual relationship and, once this is finished, for the duration of the limitation period for legal actions which may result from it.
9.8 COMMERCIAL COMMUNICATIONS
In order for you to enjoy all the benefits, you agree to us sending you updates, promotions and offers that best suit your profile, via different channels including electronic means, as well as communication about your points balance, points and categories in the Programme, promotions and offers from our NH Rewards Partners. Within our commitment to your privacy, you are reminded that you may access the Terms and Conditions of the programme at any time by visiting the following address https://www.nh-hotels.com/terms-and-conditions, and can object to being sent commercial communications, via the link provided for that purpose in each of them, or by sending an email to firstname.lastname@example.org
9.9 PROCESSING OF THIRD PARTY DATA
In the event that the Member, at any time, provides data on third parties, this must be with their consent and the member undertakes to transmit the information contained in this clause, as well as informing NH of any change or update concerning this data.
9.10 DATA SECURITY
NH has adopted all the technical and organizational measures necessary to ensure the security of personal data and to avoid any alteration, loss, unauthorized processing or access, taking into account the state of technology, the nature of the data stored and the risks to which these are exposed, whether originating from human actions or from physical or natural influences. The Member is responsible for the strict confidentiality of your user password, and for access to our website or NH Rewards service or its use by you or anyone using your password (previously provided to them), whether or not this access or use is authorized by you, or on your behalf, and whether this person is your employee, relative or agent. You hereby agree (i) to inform us immediately of any unauthorized use of your password or account, or any other security breach and (ii) to guarantee that you will log out at the end of every session. The Member is solely responsible for monitoring the distribution and use of your password, access to and use of your account, and for informing us of your wish to close your account.
9.11 MEMBERS’ RIGHTS REGARDING THEIR DATA.
By writing to the email address email@example.com with the Reference “Data Protection”, and attaching a photocopy or scan of a piece of identification you may, at any time and free of charge, exercise the following rights:
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