Cookie policy

This Cookie Policy is part of the Legal Notice and Privacy Policy of the website [www.nh-hotels.com] (hereinafter the “Website”). Accessing and browsing the Website, or using the services on the Website, means that you accept the terms and conditions included in the Legal Notice and Privacy Policy.
To facilitate browsing the Website, NH HOTEL GROUP S.A. (hereinafter, “NH HOTEL GROUP”), as holder of the domain name, whose Tax ID number is A-280227944 and whose registered office is in Calle Santa Engracia 120, 7ª, 28003, Madrid, hereby notifies you that it uses cookies or other storage and data recovery devices with similar functionality (hereinafter, the “Cookies”).
For this reason and for the purpose of giving the user all the information required for properly browsing the website, we provide users with the following information on what cookies are, what types of cookies are used on our Website and how they can configure or disable them.

1. WHAT IS A COOKIE?

Cookies are files containing small amounts of information which are saved on the user's device when they visit a website. Their main purpose is to identify the user each time they access the website, and also enables quality improvements and better user experiences on the website.
NH HOTEL GROUP uses its own cookies and third-party cookies, belonging to third parties.
Cookies are essential for the Internet to function; they cannot damage the user’s equipment/device and, if they are activated in your browser settings, they help to identify and resolve potential problems with the functioning of the Website.

2. USE OF COOKIES BY THE SERVICE PROVIDER

By accessing the Website, you expressly agree to the use of this type of Cookie on your devices. If you disable Cookies, you may not optimise your browsing of the Website and some of the features available on the Website may not function correctly.
Specifically, the service provider is using Cookies for the purposes explained below. If in the future the service provider uses others for the purpose of providing additional and better services, the user shall be notified accordingly.

3. MANDATORY COOKIES

These cookies are essential for you to be able to navigate the website and use its features. Without these cookies, some the services you have requested cannot be provided, such as accessing restricted areas of the website, using shopping baskets or making electronic payments.
Likewise this also includes cookies that collect information about the way in which visitors use the website, for example, which pages they visit most frequently, if they receive web page error message, the sections of the website they access or which buttons of the website they click on. The information obtained by these cookies does not enable visitors to be identified.
NAME OWNER DURATION PURPOSE
AKA_A2 Akamai 1 hour This cookie is used for the purpose of facilitating and providing website content, optimizing its efficiency. It does not contain specific user data.
__duetto Duetto 800 days This cookie is used to generate dynamic pricing on the Website.
_duetto Duetto 26 months This cookie is used to generate dynamic pricing on the Website.
dtCookie Dynatrace Session This cookie is used to identify the user when logging in.
dtLatC Dynatrace Session This cookie is used to measure inactivity.
dtPC Dynatrace Session This cookie is used to collect data, monitor the application and detect user errors.
dtSa Dynatrace Session This cookie is used to store the user’s name
NHJSESSIONID EY Session This cookie is used to identify the user during the session they have started.
PHPSESSID EY Session This cookie is used to store the identification of a session.
USER_CT_CONTINENT EY Session This cookie is used to identify the continent of a user.
USER_CT_COUNTRYCODE EY Session This cookie is used to identify the country of a user.
_qubitTracker Qubit 1 Year This cookie is used to give the user an ID.
pf-api-key Qubit Session This cookie is used to identify the user during the session.
pf-ticket-id Qubit Session This cookie is used to identify the user during the session.
qb_permanent Qubit 1 Year This cookie stores data to finally replace other permanent cookies.
qb_session Qubit Session This cookie saves all the user’s sessions and replaces the other session cookies.

4. ANALYTICAL COOKIES

These cookies allow visits to the website to be quantified and to enable the measurement and statistical analysis of the use that users make of the services provided, in order to ensure they are performing properly and to improve their functioning. Among the analytical cookies used are those of Google Analytics. Google Analytics uses its own cookies. These cookies do not collect data which can identify a visitor. All the information that these cookies collect is aggregated and, therefore, anonymous. It is used only for improving the functioning of the site. You can find more information about Google Analytics cookies here:
https://developers.google.com/analytics/resources/concepts/gaConceptsCookies.
You can avoid the use of Google Analytics in relation to your use of our site by downloading and installing the browser plug-in available via this link:
http://tools.google.com/dlpage/gaoptout?hl=en-GB.

Analytical cookies are listed below:
NAME OWNER DURATION PURPOSE
_ga Google Analytics 13 months This cookie records a unique identification which is used to generate statistical data about how the visitor uses the Website.
_gac_UA-54670155-1 Google Analytics 3 months This cookie includes campaign information relating to the user.
_gali Google Analytics Session This cookie is used to collect anonymous information about the use of the web by the user and can be used to improve the user’s experience and browsing of it.
_gat_gap Google Analytics Session This cookie is used to limit the percentage of requests from the Website.
_gid Google Analytics 1 day This cookie records a unique identification which is used to generate statistical data about how the visitor uses the Website.

5. USABILITY COOKIES

These cookies enable the website to provide a personalized service. For example, these cookies allow the web to provide price comparison services, recovery of your shopping basket as well as interacting with agents to ask questions via a chat. The information obtained via these cookies may be anonymous to inhibit tracking of the visitor’s browsing. Usability cookies are listed below:
NAME OWNER DURATION PURPOSE
_hjClosedSurveyInvites Hotjar 1 year This cookie is configured once a visitor interacts with a survey invitation pop-up window. It is used to ensure that the same invitation does not reappear if it has already been displayed.
hjIncludedInSample Hotjar 1 year This cookie is used to identify a user as part of a sample for an analysis and thus avoid, for example, said user replying to a survey to which he has already responded.
LPSessionID LivePerson Session This cookie is used to carry out a payment order for the active session.
LPSID-62328873 Liveperson Session This cookie is used to identify the user during the session.
LPVID LivePerson 2 years This cookie identifies a browser provided it has not been deleted.
LPVisitorID LivePerson 1 year This cookie recognises the visitor ID to be able to identify it in LiveEngage.
Route Triptease Session This cookie is used for the user access identification.
triptease-conversion Triptease 5 years This cookie is used for recognising the user’s currency and previous searches.
triptease-identity-data Triptease 5 hours This cookie identifies the user ID.
triptease-session-id Triptease Session This cookie identifies the user ID.
triptease-user-id Triptease 5 years This cookie identifies the user ID.
cartAbandonment123 Ubiqua (Compare123) Session This cookie is used to recognize and record the search and selection made by the user.
cartAbandonment123CloseBackground Ubiqua (Compare123) Session This cookie recognizes the user’s choice to send it to email.
cartAbandonment123CloseButton Ubiqua (Compare123) Session This cookie recognizes the user’s choice to send it to email.
cartAbandonment123Continue Ubiqua (Compare123) Session This cookie recognizes the user’s choice to send it to email.
cartAbandonment123SendMail Ubiqua (Compare123) Session This cookie recognizes the user’s email for sending the user’s choice.

6. ADVERTISING AND SOCIAL MEDIA COOKIES

These cookies collect information about how visitors use the website, for example, the destinations or hotels in which they have shown interest, or the sections of the website they have accessed. The information obtained is processed in an aggregated way; consequently these cookies do not enable visitors to be identified and the information is therefore anonymous. The information gathered by these cookies in our website may be shared with third parties outside of NHHG. The function of these cookies is to gain audiences, statistics and reports which enable campaigns and marketing acquisition channels to be improved. They also enable interaction with the website editor’s social media profiles. Various buttons can be used to access such profiles, perform actions such as “follow” and “like” or post comments associated with uploaded content or created by the website editor.
NAME OWNER DURATION PURPOSE
dplatform_channelCode Derbysoft 1 month This cookie is used for the user access identification from Derbysoft.
dplatform_deviceType Derbysoft 1 month This cookie is used to determine the type of device from which the user has connected.
dplatform_fclid Derbysoft 1 month This cookie is used for the user access identification from Derbysoft.
dplatform_siteType Derbysoft 1 month This cookie is used to determine the browser from which the user has accessed.
dplatform_visitor Derbysoft 1 month This cookie is used to identify the user with his ID in Derbysoft.
_sm_au_c Doubleclick Session This cookie is used to show advertisements to the user based on his preferences.
_sm_au_d Doubleclick Session This cookie is used to show advertisements to the user based on his preferences.
DSID Doubleclick 2 weeks This cookie is used to show advertisements to the user based on his preferences.
IDE Doubleclick 1 year, 1 month This cookie is used for measuring audience and client preferences.
Test_cookie Doubleclick Session This cookie is used for measuring audience and client preferences.
.DDMMUI-PROFILE Google 1 week This cookie is generated with the aim of showing advertisements to the user in accordance with his preferences.
1P_JAR Google 1 month This cookie is used to transfer data to Google.
APISID Google 2 years These cookies are used by Google to store the user preferences and information during visualization of the pages with Google maps on them.
CONSENT Google 20 years This cookie enables you to personalize how ads are seen outside of Google or to store information such as preferred language when displaying search results.
DV Google 1 hour This cookie is generated with the aim of showing advertisements to the user based on the preferences of his active session.
HPA_CONVERSION Google 1 month This cookie is used for measuring performance within the Website.
HSID Google 2 years This cookie is created by Google to personalize ad that are displayed in Google services, such as, for example, Google Search, especially when you are not logged in to Google.
NID Google 6 months This cookie contains a unique ID that Google uses to record your preferences and other information, such as your language, the number of results you want displayed per page and if you want the Google SafeSearch to be activated or disabled.
SAPSID Google 2 years This cookie is used to capture data about the session and user browsing, with the aim of tailoring browsing to your preferences.
SID Google 2 years This cookie is used to capture data about the session and user browsing, with the aim of tailoring browsing to your preferences.
SIDCC Google 3 months This cookie is used to capture data about the session and user browsing, with the aim of tailoring browsing to your preferences.
SSID Google 2 years This cookie is used to capture data about the session and user browsing, with the aim of tailoring browsing to your preferences.
XSRF-TOKEN Google Session This cookie is used to capture data about the session and user browsing, with the aim of tailoring browsing to your preferences.
kenshoo_id Kenshoo 1 year This cookie is used to capture information about user browsing in order to tailor ads to your taste.
_gat Roomkey 1 hour This cookie is used to control the rate of requests made on the Website.
copter Roomkey 15 years This cookie captures information about user browsing in order to personalize your browsing.
cto_lwid Roomkey 13 months This cookie captures information about user browsing in order to personalize your browsing.
session Roomkey Session This cookie captures information about user browsing in order to personalize your browsing.
tduid Tealium (audience Stream) Session This cookie captures information about user browsing in order to personalize your browsing.
EH_0 Tradedoubler 1 year This cookie remembers the products selected by the user.
GUID Tradedoubler 1 year This cookie remembers the products selected by the user.
SYNC Tradedoubler 1 year This cookie personalizes ads by user.
TradeDoublerGUID Tradedoubler 1 year This cookie personalizes ads by user.
__gads Tripadvisor 2 years This cookie captures information about user browsing in order to personalize your browsing.
BEPIN Tripadvisor Session This cookie captures information about user browsing in order to personalize your browsing.
CM Tripadvisor 10 years This cookie enables user behavior in TripAdvisor to be followed and measured.
cookieconsent Tripadvisor Session This cookie remembers the consents given by the user.
ki_r Tripadvisor 5 years This cookie captures information about user browsing in order to personalize your browsing.
ki_s Tripadvisor 5 years This cookie captures information about user browsing in order to personalize your browsing.
ki_t Tripadvisor 5 years This cookie captures information about user browsing in order to personalize your browsing.
ki_u Tripadvisor 5 years This cookie captures information about user browsing in order to personalize your browsing.
PAC Tripadvisor 2 years This cookie captures information about user browsing in order to personalize your browsing.
PMC Tripadvisor 2 years This cookie captures information about user browsing in order to personalize your browsing.
roybatty Tripadvisor Session This cookie captures information about user browsing in order to personalize your browsing.
RT Tripadvisor 2 years This cookie captures information about user browsing in order to personalize your browsing.
ServerPool Tripadvisor Session This cookie captures information about user browsing in order to personalize your browsing.
SRT Tripadvisor Session This cookie captures information about user browsing in order to personalize your browsing.
TACds Tripadvisor 2 months This cookie enables user behavior in TripAdvisor to be followed and measured.
TARertunTO Tripadvisor Session This cookie enables user behavior in TripAdvisor to be followed and measured.
TAReturnTo Tripadvisor Session This cookie enables user behavior in TripAdvisor to be followed and measured.
TART Tripadvisor 5 days This cookie enables user behavior in TripAdvisor to be followed and measured.
TASession Tripadvisor Session This cookie enables the user to be identified with his TripAdvisor ID.
TASSK Tripadvisor 6 months This cookie enables user behavior in TripAdvisor to be followed and measured.
TATravelInfo Tripadvisor 2 weeks This cookie enables user behavior in TripAdvisor to be followed and measured.
TATravellnfo Tripadvisor 2 weeks This cookie enables user behavior in TripAdvisor to be followed and measured.
TAUD Tripadvisor 2 weeks This cookie enables user behavior in TripAdvisor to be followed and measured.
TAUnique Tripadvisor 2 years This cookie enables user behavior in TripAdvisor to be followed and measured.
VRMCID Tripadvisor 2 years This cookie enables user behavior in TripAdvisor to be followed and measured.
__pl_refid Trivago 1 month This cookie enables user behavior in Trivago to be followed and measured.
ctid Trivago 20 years This cookie enables user behavior in Trivago to be followed and measured.
GROUP Trivago Session This cookie enables user behavior in Trivago to be followed and measured.
sLanguageLocale Trivago 19 years, 6 months, 22 days This cookie is used to identify the country and language of the user.
tid Trivago 19 years, 6 months, 22 days This cookie is used to personalize campaigns.
trv_tid Trivago 19 years, 6 months, 22 days This cookie is used to personalize campaigns.
_guid Linkedin 18 days This cookie is used to identify users.
_lipt Linkedin 1 month This cookie is used for implementing LinkedIn functionalities in the Website.
AMCV_14215E3D5995C57C0A495C55%40AdobeOrg Linkedin 2 years This cookie is used for the storage and analysis of LinkedIn users.
bcookie Linkedin 1 year, 9 months, 19 days This cookie is used to identify the browser used by the user.
ELOQUA Linkedin 1 year, 7 months, 18 days This cookie recognizes visitors who revisit the Website and tracks the data from their visits.
liap Linkedin 1 year This cookie locates LinkedIn functionalities in the page, and share the Website information on social networks.
lidc Linkedin 1 day This cookie locates LinkedIn functionalities in the page, and share the Website information on social networks.
VID Linkedin 8 months, 21 days This cookie captures information about users in order to better understand their ways of interacting with apps or websites.
act Facebook Session This cookie enables interfacing or integration with Facebook.
c Facebook 1 month This cookie allows you to identify the user’s reactions on Facebook (likes, shares, etc.) on other web pages.
c_user Facebook 3 months This cookie is used by Facebook to allow the user’s ID to be verified to those who like the page without them being logged in.
datr Facebook 2 years This cookie identifies the browser used to connect to Facebook. It checks that each user login is not fraudulent.
fr Facebook 3 months This cookie is necessary for the “Like” button in Facebook to function.
locale Facebook 5 days This cookie is used to identify which web browser is connected, the language used, to control attempts to log in to the service and to provide personalized advertising.
pl Facebook 3 months This cookie is necessary for the “Like” button in Facebook to function.
presence Facebook 1 week This cookie is used to update the user’s Facebook chat status (active, inactive, etc.).
reg_fb_gate Facebook Session This cookie identifies the first page of Facebook that the browser has visited.
reg_fb_ref Facebook Session This cookie identifies the last page of Facebook that the browser has visited.
sb Facebook 2 years This cookie enables the Website to integrate with Facebook.
sfau Facebook Session This cookie optimizes the recovery flow after failed login attempts.
sfiu Facebook 1 day This cookie enables the Website to integrate with Facebook.
spin Facebook 3 months This cookie enables the user’s ads to be tailored to his preferences.
wd Facebook Session This cookie is used by Facebook to optimize display performance while maintaining the size of the window.
xs Facebook 3 months This cookie is used to authenticate your identity within Facebook.


You can find more detailed information about these third-party cookies by clicking on the following links:
- Facebook: https://www.facebook.com/policies/cookies/
- Linkedin: https://www.linkedin.com/legal/cookie-policy?_l=es_ES
- Tripadvisor: https://www.tripadvisor.es/CookiePolicy
- Trivago: https://www.trivago.es/politica-de-privacidad#cookie-policy
- Roomkey: https://www.roomkey.com/cookiepolicy

7. HOW TO REJECT OR BLOCK COOKIES

It is possible to block Cookies through browser configuration tools, or you can configure your browser to advise you when a server requests to store a Cookie:
a) If you use Microsoft Internet Explorer, the option is in the menu Tools > Internet Options > Privacy > Configuration. For more information, visit http://windows.microsoft.com/es-es/windows-vista/block-or-allow-Cookies and http://windows.microsoft.com/es-es/windows7/how-to-manage-Cookies-in-internet-explorer-9.
b) If you use Firefox, the option is in the menu Tools > Options > Privacy > Cookies. For more information, visit https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences.
c) If you use Chrome, in the section Options > Advanced Options > Privacy. For more information, visit https://support.google.com/accounts/answer/61416?hl=en
d) If you use Opera, you may configure the browser in the option for Security and Privacy. For more information, visit http://help.opera.com/Windows/11.50/en/cookies.html
e) If you use Safari, the option is in the menu Preferences/Privacy. More information at: http://support.apple.com/kb/HT1677?viewlocale=es_ES

Last updated: 12 February 2019 © NH HOTEL GROUP, S.A. All rights reserved.